iTracker - Issue Tracking System

Overview

iTracker provides users with a comprehensive solution to report issues, track their resolution, and identify responsible parties. The system allows managers to customize the tracking process and enables employees to access issue tracking via mobile and web panels. This tool is designed to help management monitor all issues across various departments and associated units.

Key Features:

Multi-Channel Issue Reporting

• Report issues via mobile app or web panel

• Attach screenshots, documents, or notes

• Enable issue submission by staff, supervisors, or stakeholders

Custom Workflow Management

• Managers can define custom issue categories and priorities

• Assign issues to teams or individuals

• Configure escalation rules and resolution timeframes
  
  

Live Tracking Dashboard

• Centralized dashboard displays all reported issues

• Visualize statuses: Open, In Progress, Resolved, Overdue

• Departmental and unit-based filters for smart segmentation

Accountability & User Assignment

• Identify responsible persons per issue

• Track staff performance and response history

• Enable departmental heads to monitor their own teams
  
  

Real-Time Notifications

• Email, SMS, or in-app alerts for new issues, escalations, and updates

• Push notifications for mobile users
  
  

Mobile & Web Panel Access

• Seamless access on Android/iOS and responsive web

• Staff can manage, comment, or resolve issues on-the-go
  
  

Reports & Analytics

• Generate insights by issue type, resolution time, or responsible user

• Download reports for audits, reviews, or team meetings

• Discover patterns across units to improve operations

User Role Management

• Role-based access control

• Secure login and user profile customization

Use Cases

•  Government departments managing citizen complaints

•  Corporates tracking internal IT/HR/facility issues

• Educational institutions logging classroom, lab, or dormitory maintenance

• Hospitals coordinating nursing, facility, or service disruptions

System Capabilities:

• Enhances company productivity by managing the entire task lifecycle.

• Analyzes root causes of delays to reduce repeat incidents.

• Incorporates an approval system with automated workflows.

• Tracks and manages company tasks, observing employee performance.

• Offers powerful reporting tools for all company groups.

• Allows custom report generation to monitor any department's activities.

• Displays task progress with real-time and customizable dashboards.

• Facilitates task management by creating issues, managing resources, and tracking progress.

• Enhances team communication through real-time chat.

• Includes features to comment, change task status, and review task history.

• Facilitates management communication plans and connects team efforts.

• Supports audio, video, and conference calling within teams.

• Provides instant notifications for improved communication.